Frequently Asked Questions

Most websites launch in about 30-45 days (or sooner if you're ready), and we handle everything for you.

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We can optimize your existing content and utilize your images on your new ServiceMonster Growth website to improve search rankings, speed, and conversions. 

No! Our team handles everything—DNS setup, hosting, integrations, and SEO. You focus on running your business; we handle the rest.

Unlike generic marketing agencies, we provide a lead-focused system built for specifically for carpet cleaning and exterior cleaning businesses.

Plus, we offer dedicated support, SEO optimization, and marketing strategies to help you grow.  

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Starts at $299/mo. Pricing depends on your package, but all plans are designed to deliver ROI. 

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Yes, there is a one-year commitment for long-term success, then month-to-month flexibility. 

We strongly believe you should be in control of your own website—without being limited by developers or software restrictions. That’s why we provide an easy-to-use, drag-and-drop web page builder, allowing you to add new services, update content, and showcase your latest offerings whenever you want.

No coding required—just simple, intuitive tools that let you keep your website fresh and aligned with your business. 

Absolutely! As your business grows, you can with our Customer Success Manager to add features like an AI chat bot, monthly blog articles, advanced marketing tools, and more through the Growth Marketplace to keep your website working hard for you. 

Yes! Our easy-to-use content management system allows you to make updates whenver you need them without waiting on a web developer. Plus, our Customer Success Manager is here to assist you if you have questions about optimizing your website. 

Simply book a no-obligation meeting with our Growth team . We’ll walk you through real customer sites, design templates, and marketing strategies tailored to your business. 

Search engines prioritize location-specific content when customers search for services in their area. These pages help your business appear higher in search results by targeting city-based keywords and increasing local relevance. 

Yes! With your ServiceMonster Growth Website, you can create dedicated pages for each city you serve, expanding your reach and making it easier for customers in different locations to find and contact you. 

No, Geolocation Pages are landing pages seamlessly integrated into your website with a consistent look and feel while being optimized for local search.

Each page features location-based service information, SEO-optimized text, clear calls to action, and relevant details to connect with customers in that area.

While results depend on competition and search volume, many businesses see increased traffic and leads within a few months of launching city-specific pages. 

It engages visitors when they land on your site, answers their questions, and collects their contact info—turning passive visitors into real leads.

Our AI Chat Bot is designed to provide accurate, helpful responses by pulling from your website and learning from interactions. But if it ever encounters a question it can’t fully answer, it won’t guess or give incorrect information.

Instead, it will:
- Acknowledge the question and let the visitor know it’s a great one.
- Offer to connect them with a real person for a more detailed response.
- Collect their name and contact info so a specialist can follow up ASAP.

This ensures every inquiry is handled properly, whether by AI or a human expert, so no lead or customer gets left behind.

It seamlessly connects with the Growth Advanced Customer Engage (ACE) platform, logging every conversation and lead for easy tracking and follow-up. With the ability to connect to SMS, you will be able to text any lead that provides their phone number through the interface as well. 

Yes! The AI Chat Bot works 24/7, ensuring you never miss a lead, even when you’re on the job, closed for the day, or sleeping. 

Absolutely! Right out of the box, we train your AI Chat Bot using your website content, services, business hours, and frequently asked questions—so it’s already tailored to your business.

From there, you have full control to fine-tune its responses. Whether you want to adjust the tone, add industry-specific details, or include personalized messaging, the bot adapts to match your brand voice. Plus, as your business grows and changes, the AI continues learning—keeping your responses relevant and up to date.

Unlike traditional live chat, the AI Chat Bot is fully automated: meaning no staff needs to be online to respond. It works 24/7, ensuring no customer inquiry goes unanswered.

But it’s not just about availability, it’s also faster and more efficient than a human:

- Instant Responses: No wait times. Visitors get answers immediately, instead of waiting for an agent.
- Handles Multiple Conversations at Once: While a human can only chat with one or two people at a time, the AI Chat Bot can respond to dozens simultaneously without delay.
- More Thorough Answers: Pulls directly from your website and knowledge base to provide detailed, accurate responses instantly.

This means more leads captured, fewer drop-offs, and a smoother customer experience (without extra work on your end).

LSAs are a type of paid advertisement that allows local service providers to appear at the top of Google search results. They connect businesses with potential customers who are searching for services in their area. 

LSAs are specifically designed for local service businesses and appear above traditional Google Ads and organic search results. They include key business information such as reviews, contact details, and a “Google Guaranteed” badge, which can build trust. 

Benefits include increased visibility in local search results, a higher likelihood of attracting local customers, pay-per-lead pricing (you only pay for valid leads), and the trust factor from the “Google Guaranteed” badge. 

The “Google Guaranteed” badge is awarded to businesses that pass Google’s background check and verification process. It reassures customers that your business is reputable and trustworthy. To earn it, complete the necessary steps in the LSA setup process.  

Your Google Business Profile is the foundation of your online presence. Without it, your reviews, rankings, and customer engagement won’t have the necessary visibility to make an impact. 

Actively managing reviews signals to Google that your business is engaged and trustworthy, which improves your local search ranking and increases visibility to potential customers. 

Yes! If you have multiple business locations, our service ensures that each Google Business Profile is managed properly so you can track and respond to reviews across all locations. 

With our real-time monitoring and response tools, you can quickly address concerns, resolve issues, and demonstrate exceptional customer service—which can even encourage customers to update their reviews. 

We help you proactively request reviews from satisfied customers, making it easier to increase your overall rating and credibility. 

Google favors frequent engagement, so responding to reviews promptly and consistently keeps your business active and visible in local search rankings. 

The ACE Platform (Advanced Customer Engagement) is a centralized dashboard where you can monitor and respond to reviews, track customer interactions, manage your Google Business Profile, and oversee your GrowthBot AI Chat (if applicable)—all in one place. It’s designed to simplify customer engagement and help service businesses build trust, improve visibility, and capture more leads. 

The ACE Platform works seamlessly with your ServiceMonster Growth Website and Digital Marketing efforts, ensuring that your Google Business Profile, reviews, reputation management, and customer interactions through the GrowthBot AI Chat are all aligned. By keeping everything updated and optimized, the platform helps you manage everything in one place and engage with more potential and existing customers. 

An optimized Google Business Profile enhances your local search ranking by ensuring your business appears prominently when potential customers search for services you offer in your area. This increased visibility can lead to more website visits and foot traffic.

To maximize visibility, ensure your profile is complete with accurate business information, including your address, phone number, business hours, and services offered. Adding high-quality photos and regularly updating your profile can also enhance engagement and trust with potential customers. 

Customer reviews significantly impact your business's credibility and local search ranking. Positive reviews build trust and can influence potential customers' decisions, while a higher quantity of quality reviews signals to Google that your business is reputable, potentially improving your ranking in local search results.  

Yes, you can create and manage separate Google Business Profiles for each of your physical locations. This approach ensures that each location receives dedicated attention and visibility in local searches, increasing the likelihood of attracting nearby customers.  

Regular updates to your Google Business Profile, such as posting new photos, updating business hours, and sharing posts about promotions or events, signal to Google that your business is active. This activity can positively influence your local search ranking and keep customers informed about your offerings.